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Phone: (253) 584-0079  |  Toll-free: 1-800-244-0874

Today's Service Updates (updated 03/17/2020)

In following recommendations of the CDC and government agencies, we are making the difficult decision to limit in-branch interactions temporarily to appointment only beginning March 18. Drive-thru services will remain open during normal business hours at locations where this service is available. We plan to re-open branch lobbies when it is deemed safe to do so. 

Thank you for understanding as we protect the health and welfare of our members and staff.

What American Lake CU is Doing in Response to COVID-19 (Coronavirus)

American Lake CU places the health and welfare of our member and staff as a top priority. We are monitoring the outbreak of COVID-19 to stay up-to-date with the latest information and closely following guidelines laid out be the Center for Disease Control (CDC) and the Washington State Department of Health (DOH) to respond to this potential threat and help prevent the spread of COVID-19. 

This event does not impact the safety of your deposits and your money continues to be insured to up to at least $250,000 by the National Credit Union Administration (NCUA). This outbreak could impact the hours and/or lobby availability of our branches. Please visit this page or our Branch Locations for updated branch hours and availability.

 To assist us in  preventing the spread of, we encourage you to take advantage of our digital and remote services as much as possible:

  • Online Banking and Mobile Banking - available 24/7 to manage your account or send us a secure message.
  • Online Bill Pay - available once logged into Online Banking. 
  • Audio Response - access your account 24/7 by telephone by calling (253) 584-7703 or 1-800-346-8958.
  • ATM Network - our ATMs continue to be services and the ATMs at Lakewood and Camp Murray accept deposits. American Lake CU is a member of the CO-OP Network of over 30,000 surcharge-free ATMs, including over 3,000 with deposit capabilities. Use the CO-OP Network ATM locator, text a Zip Code to 91989 or call 1-888-748-3266 to find an ATM near you.
  • American Lake CU participates in the CO-OP Shared Branching Network that allows our members to access their account through over 5,600 Shared Branches throughout the US. Use the CO-OP Network Shared Branch locator, text a Zip Code to 91989 or call 1-888-748-3266 to find a Shared Branch near you.
  • Reach us by phone M-F between 8:30AM - 5:00PM and Saturday 9:00AM - 1:00PM by calling (253) 584-0079 or 1-800-244-0874.

If you have any questions, concerns or experiencing difficulties paying your bills due to the COVID-19 outbreak, please reach out to us by phone or secure message through Online Banking. 

Thank you for your continued membership and trust in American Lake CU.


VA Branch Lobby Closure (updated 03/13/2020)

Due to restrictions at the American Lake VA Hospital Campus, our VA Branch lobby is currently closed to member traffic until further notice, while the Drive-Thru and Walk-up services remain available during normal business hours. We apologize for any inconvenience this may cause and have taken these steps to protect the staff and members. You can still visit our other branch lobbies or a Shared Branching location.